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quality
A commitment to quality
ISO
Lancry Protection Sécurité’s ISO
9001 : v2000 certification highlights the TFN Group’s commitment to quality and customer satisfaction. Lancry is one of the few companies holding MASE certification.
APSAD
APSAD certification guarantees you a quality of service recognised by security professionals. It ensures you a security profile suited to requirements, the installation of quality equipment and the services of qualified technical staff.
TFN Security’s fire prevention commitment is structured on performance, optimisation and quality, and is based on:
- Cost control
- Finding competitive solutions, joint solutions if necessary
- Operational follow-up of your surveillance structure
- The availability and reactivity of all our teams
- Rigorous compliance with our Quality certification
- Adherence to social, legal and ethical regulations
- Adherence to specifications and the contractual terms
MASE
Lancry is one of the few companies to be MASE certified
Ongoing improvement process
Our cross-checked evaluations and satisfaction surveys of over 200 customers per quarter enable us to measure the quality index and to implement corrective actions.
Measurement of “Quality Perceived by the Customer” is assessed according to criteria chosen by the customer, such as:
- Quality of service
- Professionalism
- Availability-Responsiveness
- Presentation
- Behaviour
- Environment
The cross-checked evaluation is carried out by the line personnel themselves in order to get them involved and to accelerate the conformity process, which takes place in the following order:
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